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What is Virtual Queuing?

Some sudden situations enforce new changes to our daily lives, like now, where all of us are facing the spread of COVID-19 by staying at home and practicing social distancing, but unfortunately, this is not an available solution for some businesses.

As we know some services centers must be open to provide essential services for people such as (hospitals, pharmacies, stores, telecoms, banking……. etc.). those have to deal with a double challenge, the first section is to protect customers &staff, and the second section is to deliver excellent services that ensure them to maintain customer experience as well.

Now, the question is: how can they achieve that?

Here is the solution: virtual queuing using a mobile app or website.

Virtual queuing is the simple, fast and more convenient solution for this challenge with no need for hardware or any kind of physical requirements, just install the mobile app or get into the website and join the queue from anywhere.

How can it help?

  • virtual queuing allows the customer to avoid interacting with kiosks, they inform a ticket by using the mobile app or website and receiving updates about their positions in the queue and expected waiting time via SMS messages and Emails.
  • It minimizes the crowed in waiting areas by allowing customers to wait in other safe places (in the car for example) without losing their place in the queue.
  • Optimizing customers flow which gives the ability to control the number of customers within the branch of the services and allocate staff with their demands.
  • The virtual queuing system offered tools to assist the manager to monitor the servicing process, it provides data about the number of waited and served customers, the performance of Employees and branches.

With this solution, achieving social distancing, reducing the risk of infection and still providing services to customers is possible.

ZEUOR offers virtual queue solutions with many unique features align with your organizations’ requirements to ensure you responding quickly to the changing work environment and maintaining exceptional customer experience.

For more information get in touch with us.



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